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Answering Services - 24/7 Live Phone Answering Melbourne

Trust that each and every call is answered, every lead nurtured and every customer cared for.

Australian receptionists
24/7 live call answering
No lock-in contract
7-day free trial
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We provide a range of business solutions

Professional services designed to help your business thrive and connect with customers anytime, anywhere.

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Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.

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Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

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Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

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Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

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Escalation management

For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.

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Corporate solutions

Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.

Call answering services designed for businesses of any size

Australia's most flexible answering service company with solutions for small businesses to large corporations.

Professional trained receptionists

Highly skilled professionals with industry-specific training

Customizable greeting scripts

Tailored greetings that match your brand and business needs

Real-time call notifications

Instant alerts via email, SMS, or your preferred method

Secure message delivery

Encrypted and secure handling of all your business communications

Multi-language support

Service available in multiple languages to serve diverse customers

Flexible pricing plans

Scalable solutions that grow with your business needs

Easy setup and integration

Quick onboarding with seamless integration to your existing systems

Detailed call reporting

Comprehensive analytics and reporting for business insights

We work across multiple industries and business types

Our staff are highly trained in different industries with bespoke solutions for multiple sectors.

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Small Business

Tailored solutions for growing businesses

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Healthcare

Specialized support for medical practices

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Medical & Dental

Professional medical reception services

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Financial Sector

Secure handling for financial services

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Real Estate

Property management and real estate support

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Legal

Confidential support for legal practices

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Construction

Field-ready support for trades and construction

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Tourism & Travel

24/7 support for hospitality businesses

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Information Technology

Technical support and IT service management

More Information

Detailed information about our services and how we can help your business.

Detailed Service Information

10 Features To Look For In A Call Answering Service ... Australia

You do not need to be tied to your workplace answering those incoming calls. telephone answering service. Why not make the effort to go and have some lunch with your pals or family. With an answering service you can be positive that your calls will constantly remain in great hands. Setting up our service really only takes minutes.

We have actually established our systems to be truly intuitive for you to operate and considered that they are online you are able to log-in and alter your settings at any time. When our professional team answer your phone calls the greeting that your clients get will be a customised welcoming that we have formerly agreed with you.

Not. It is all absolutely flexible. If you are going through a busy duration then you may choose to divert whatever to us. If things are a bit sluggish then you might decide to address the majority of your calls yourself. You are completely in the drivers seat and can change things whenever you desire.



This number is an unique number and is the number that we will be answering on behalf of your company. Some clients divert their number straight away while others wait on a specific number of rings. You can cancel at any time by just giving a months notice. We presently respond to inbound phone call for more than 4,500 organizations in Australia.

Top 30 Phone Answering Services In Australia - The Manifest Melbourne

The reason that they stick with us is that we deliver extraordinary worth to their business, not because they are locked in to a contract. Why not go entirely virtual with a virtual workplace plus a virtual receptionist. It makes truly good business sense and might conserve you great deals of cash.

Live Answering Providers. Full-time receptionist. Do not leave your consumers hanging. Our Live Answering Service can be tailored to match your requirements. It might be as basic as taking messages or moving calls, to taking orders and offering further information to your consumers. Our team of expert operators will make a great first impression every time - virtual telephone answering.

For much less than the cost of a full-time receptionist, you can provide this additional level of customer care to your customers whenever you need it. Image On Line's Live Answering Service makes great organization sense.

Is your service looking for a phone answering services Perth to help you grow and educate your callers while they are on hold? Smart On Hold has been the top name in on hold messaging considering that 2003. We can custom produce remarkable messages that can be informative and interesting. Most importantly, if you're not completely happy with our service, after 180 days you can get 100% of your money back! After assisting lots of satisfied clients across every state of Australia with their phone answering services and messages on hold for several years, we comprehend what you desire and can supply an exceptional level of service to your Perth company.

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Smart On Hold is a great way to bring to life your business branding utilizing your telephone system. Getting pertinent messages out to your callers, efficiently and in a short space of time is essential and Smart On Hold can do precisely that. business call answering service. We're so confident that you will love the experience, you can attempt it for 180 days and if you're not totally happy, we will refund you your refund! Which's why a lot of Perth companies select Smart On Hold to do what we do.

When running an organization, it can be tough to find the time to address customer calls. With our service, you have the ability to outsource your phone responding to requirements so you can concentrate on what is very important (phone answering service). With a virtual answering service, you can concentrate on what matters most when you need to.

If you operate on the roadway a lot and discover it difficult to manage your organization calls, or if the diversions of working from house is affecting your company performance and phone professionalism, then having a professional receptionist might be the response - answer phone service. APSO is readily available to help with all your phone responding to needs, like your own virtual individual assistant.

Running a little organization typically suggests wearing a variety of various hats. One minute you are the sales person, the next minute the accountant and the following hour you need to be a technician. In in between all of this the telephone might be sounding and you require to be the receptionist also.

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Research that was brought out overseas by BT has revealed that business callers get truly inflamed by automated messaging services and are far more most likely to hang up rather than leave a message. The research study showed that in more than 60% of cases a caller would simply hang up the phone rather than leave a message on an automated service.

The problem with your callers simply hanging up instead of leaving a message is that they go from being a warm prospect to being a stone cold one. The probability is that immediately after hanging up that phone they have actually scanned down the list and decided to call the next business down.

Business is so competitive nowadays that you really require to protect every possible warm lead that comes your method. Our Melbourne phone answering service is a fantastic way to make sure that you never ever miss another call. Our professional staff will address the bulk of your incoming calls (more than 90%) within 6 rings and will have your message to you within minutes.

Our system has been custom-made written in Australia and has been operating in your area for more than 5 years. We currently have more than 3,500 customers utilizing our services and the system works effortlessly. Due to the fact that our system has actually been produced by Australians for Australian company it has a lot of performance which works. virtual call answering service.

Phone Answering Services Melbourne

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They can be there to turn away all of those bothersome telemarketing individuals who ring wanting to offer you SEO services or a new electrical power supplier. Our receptionists can also field calls coming in and direct them to the best extension or department. With our cutting-edge system you can likewise establish a series of numbers that you want us to call if we can't discover you at your main number.

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We really want to help you do your job much better! Our phone answering service is used by an actually broad variety of companies. These organizations range in size from one and two guy businesses to divisions of public companies with 400 or more individuals. For us it doesn't matter if you are a one man program or a 400 person department our answering service can deliver the exact same level of professionalism to you regardless.

Trusted by more than 25,000 businesses, from sole traders to major corporations

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Ready to transform your business communications? Contact us now for a free consultation.

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